FAQ

Prior to Application

It depends on your nationality.

Please check to see if you need a visa by pressing either ''Start e-Visa Application'' or ''Check Application Requirements'' buttons on our site.
People of some specific nationalities can travel without visas and apply for ''Arrival Visa'' upon arriving at Turkey.
However, it's not possible to undergo an immigration inspection without passing an inspection of Arrival Visa.

Below is the list of nationalities eligible to apply for arrival visa.
Antigua and Barbuda / Armenia / Australia / Austria / Bahamas / Bahrain / Barbados / Belgium / Bermuda / Canada / Croatia / Dominica / Dominican Republic / Estonia / Greek Cypriot Administration of Southern Cyprus / Grenada / Haiti / Hong Kong (BN(O)) / Indonesia / Ireland / Jamaica / Latvia / Lithuania / Maldives / Malta / Mauritius / Mexico / Nether lands / Norway / Oman / Poland / Portugal / Saint Lucia / Saint Vincent and the Grenadines / Spain / U.S.A / United Kingdom
In order to travel to Turkey, people of many nationalities are required to obtain a visa.
There are several types of visa. Among them, electronic visas that can be applied for over the internet are referred to as ''e-Visas''.

An expiration date of an granted e-Visa will be either 180 days since an entrance date to Turkey or a passport expiration date, whichever comes first.

The allowed length of stay and allowed number of entries (Single or Multiple) vary depending on the Applicant's nationality.
Please refer ''Application Requirement'' for details, by pressing either ''Start e-Visa Application'' or ''Check Application Requirements'' buttons on our site.
Application procedure is as follows.

1. Confirm Application Requirement
Cofirm an application requirment by pressing either ''Start e-Visa Applicaiton'' or ''Confirm Application Requirment'' and selecting ''Travel Document Country'' and ''Travel Document Type''.

2. Apply for the Service
Fill in and submit the e-Visa Application Form after confirming application requirements and selecting application type.
The Terms of Service are included on the e-Visa Application Form.
Please be sure to read the Terms in full and agree before applying. If you do not agree with the Terms, we cannot accept your application.

3. Pay the service fee
Pay the service fee in the manner designated by the Company.
Once the payment completes and provision of the service begins, you will be notified by an acceptance completion email with ''''Turkey e-Visa application procedure'''' in the subject line. Additionally, a ''''Payment complete (service provision started)'''' notification will appear on the Website.

* Caution *
If an error occurs and you are unsure whether or not the payment went through, please check whether the acceptance completion email has arrived without reattempting payment or application.
If you checked and did not receive an acceptance completion email, please contact customer support.

4. Log in to the user page
Log in to the user page using the login ID and password provided in the reception completion email.
Your account will be created and granted automatically.

5. Receive the inspection results
The Company will notify the applicant of the inspection results by email as soon as the Company receives the inspection results from the government of Turkey.
The subject of the email will be ''''e-Visa inspection results.''''
Please be alert for notifications from the Company until the e-Visa inspection results are finalized.
Required documents for an e-Visa application are as follows.*1

- Passport*2 3
- Email Address
- Credit card or Paypal account
(VISA/Master/JCB)

*1 Depending on a nationality of the Applicant, extra documents, such as return tickets and supporting documents, may be required.
*2 Required days, left untill passport expiration date upon entrering Turkey, may vary depending on a travel document type and a nationality.
*3 Only Palestinian can be applied for e-Visa with travel document other than passport.
There is no specific application deadline.
However, it is possible that issuance of an e-Visa will not be in time if there is not a sufficient time between a submittance of an application and an actual entrance.
It is advised that an application be submitted at least 72 hours prior to entering to Turkey.
within 24 hours from a point of application submission*1

*1 Depending on the circumstances of the government of Turkey (such as system troubles, days off, or temporary issues like busy periods) and the circumstances of the individual inspection, it is possible that a significantly longer period of time will be required.
It depends on a travel document type and a nationality.
Please refer ''Application Requirements'' for details.
Yes, you need at least 2 blank pages on your passport.
Yes, you can.

However, an separate application has to be submitted for each individuals.
You cannot apply for multiple travelers with single application.
No, you cannot.

An separate application has to be submitted for each individuals.
Use ''Group Application'' and ''Family Application'' functions from User Page.
Using these functions, an representative can manage application information of fellow traveles under a single account.
Available payment methods are as follows.

(1) Credit card *1
(2) PayPal account *2

*1 VISA | MasterCard | JCB
*2 A debit card or bank account can be registered to a Paypal account.If you do not have a credit card, please use a Paypal account.

Payment Related

Yes, you can.

The credit card does not have to be applicant's as long as the applicant has a consent of the card holder.
As an application information will be submitted to the government of Turkey as we receive an application, an revision cannot be made.

After Application

Once we receive the email, we will check the status of the application. If we have not already submitted the application to the government of the Country, we will charge 50% of the service fee as a cancellation fee, cancel the Service and refund the remainder of the service fee. We cannot cancel the Service or refund the service fee if we have already submitted the application to the government of the Country.
Contact ID can be found in various emails sent from the service.
Example: tur_en_0000
Revising information led to an application to get refused, you can re-apply for an e-Visa.
If your re-application didn't go through an inspection, you may be able to apply for regular visa at nearest Turkeyn embassy or consulate.

Refer websites of Turkeyn embassy and consulate about a regular visa.

Use ''Re-Applicaiton'' feature from User Page to re-apply.
You can re-use the registered information.
Please print a copy of the e-Visa on A4 paper (black and white may be used).
The e-Visa can be downloaded from User Page.
Please present items listed below upon undergoing an immigration inspection.
Also, an traveler has to have a valid medical insurance during a stay in Turkey.
(1) A copy of e-Visa
(2) Passport that has been used for an e-Visa application*1
(3) Extra required documents*2

*1 Required days, left untill passport expiration date upon entrering Turkey, may vary depending on a travel document type and a nationality.
*2 extra required documents refer to documents such as returning tickets, hotel reservation, supporting document and living expense (at least $50 per each day).
Receipt can be issued on ''Receipt Issuing Page''.
Proceed to ''Receipt Issuing Page'' by clicking ''Issue Receipt'' button on User Page.
Receipt address can be modified.
Receipt will be issued in pdf format. It can be both downloaded and printed out.
An passport, you use when you traveling to Turkey, has to be the one you used for an e-Visa application.
Hence, you need to re-apply for an e-Visa with your new passport.